Services for Software Providers and Resellers
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Developing Winning Salespeople
Can you afford to hire experienced
salespeople who command 6 digit incomes to start? If you are like most software
companies, you must do like Dr. Frankenstein and build your own monsters.
After almost 20 years in this industry, I
have observed two primary methods of
training new salespeople in this industry:
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Training by accident
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Training by osmosis
Training by accident involves allowing a
salesperson to self-teach by learning your computer system and then expecting
them to sell the product. While this method can be quite effective if you are
willing to wait five to ten years for the candidate to catch on, in all likelihood, you
will fire this individual within one year.
Training by osmosis involves hoping that
the candidate will watch enough presentations of other people that all of "this"
will sink into the brain and the candidate will be successful. This method is
much more effective and only
takes three or four years, if you are willing to wait.
What is truly amazing about this is that
you will then blame the candidate for failing to become successful!
Guess what? YOU failed.
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If the candidate was not competent, guess
who selected the candidate?
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If the candidate was competent, but failed to catch on, guess who trained the
candidate?
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Either your selection method or training
method is flawed.
BUT there is a way. Retail Business 101,
Inc. offers a salesperson training seminar to teach you and your salespeople how
to be successful. In the future, you will have a blueprint for building
successful salespeople who will become effective much faster than through
Osmosis or by Accident.
If you need help, call toll free, at
866.32.RB101.
Software
Development
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Does your system inundate your clients
with reports?
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Do many of your clients use the system for little more than cash balancing and
inventory counting?
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Are many of your customers weak users of your system?
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System searches have taught us that most
software contains thousands of report combinations that are little more than
list generators. There is no approach to the decision-making side of inventory
management. Decision-making is not Purchase Orders, Receiving, Distribution,
Sales Entry and Inventory Counting. Those are functions that many software
companies pass off as Inventory Management.
As a result, most retailers do not know
where to begin in using your system to obtain the benefits that caused them to
purchase your system in the first place. In another 3-5 years, that customer has
a high likelihood of dropping your system.
If these apply to you, it is time to
develop software that will make your customers smarter and ensure that they will
stay with you in the future. We can help in developing software that fits the
decision-making processes and the way that retail operates.
Call us for information at 866.32.RB101
(toll free).
Our direct number from outside the US is +1 760.724.0385.
Consulting
for Your Clients
If your system is in good shape but your
customers are weak users of the system, maybe they need some guidance to better
use the system. Retail Business 101 will work with you to help your clients
better understand the ways they can succeed by using your system.
Making your customers happy will help you
maintain support revenue and help you survive through tough times.
Call me today for more information. Toll
free 866.32.RB101.
Our direct number from outside the US is +1 760.724.0385.
Contact us by e-mail at info@retailbusiness101.com
We do not put a hyperlink for our e-mail address due
to the number of programs that search the Internet for e-mail addresses to
further perpetuate spam and viruses. Please copy and paste the e-mail address to
your e-mail.
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